Privacy notice
Who handles your data
The controller is Jakub Kiovský, Czech business ID 02737663, registered at Fojtská 579, 739 24 Krmelín, Czechia. Contact us at herobox@email.cz.
What we process and why
When you contact us, we use your email address and the contents of your message. For a complaint, we may also use your name, purchase date and time, transaction details and attachments you send. We use this information to reply, locate your purchase and resolve your complaint. The legal bases are performance of a contract or steps taken at your request before entering into one, compliance with legal obligations for complaints, and our legitimate interests in handling general enquiries and protecting legal claims.
Who can access your data
Email and hosting providers have access as needed to provide their services. The payment service provider may process necessary details to locate a payment or issue a refund. We share data with competent authorities where required by law.
How long we keep your data
We keep the data for as long as needed to answer your enquiry or resolve your complaint. If it is needed for legally required records or to protect legal claims, we keep it for the applicable statutory or limitation period.
Your rights
Where the GDPR conditions are met, you can request access, correction, deletion, restriction or portability, and object to processing based on legitimate interests. Email herobox@email.cz. You can lodge a complaint with the Czech Office for Personal Data Protection.